In-company Training

Our programs feature a balance between conceptual rigor and the use of examples and cases. The conceptual aspect is illustrated by examples. Participants handle cases in which they apply and test the concepts learned.

This theory and practice management is mastered thanks to the participation of university professors with extensive business and academic experience.

We train the organization’s staff in different areas to make them better professionals, aligning their behavior with new market requirements.

Some of the subject-matters taught are the following:

• Client service
• Team work
• Change management
• Organizational creativity
• Marketing, strategy and planning
• Direct and relational marketing

Organizational Diagnosis and Decision-making Criteria

We often think that our company could be much more efficient, but we are not able to recognize which specific aspects we should work on.

On the basis of several internal and external diagnosis tools, we contribute to the detection of points which require attention and present opportunities for improvement.

Once we get to know the general scenario, we work with the company or sector managers in order to develop an action plan, prioritizing those items which require greater care.

Merely redesigning the organization will not yield the expected results. Objectives can only be achieved through a planned process and a carefully organized and supervised implementation.

We should not forget that the heart of an efficient organization is the ability to make decisions and put them into practice.

Most of the times many of the processes are modified without even considering these key decisions. Very often organizational problems can be solved simply by correcting flaws, rather than spending time and money on large restructurings.

For cases in which it is necessary to restructure a specific sector, or the entire organization, the steps to be followed are:

1. Identify which are the key decisions usually made in your company
2. Determine in which part of the organization these decisions have to be made
3. Re-structure the company on the basis of these sources of value
4. Identify the degree of authority that every decision-maker needs, and grant it to him/her
5. Adjust the rest of your company’s processes to this structure

Get your people to make right decisions in a quick manner. Successful companies ensure that their staff have the necessary skills to make and put into practice the right decisions at the right time.

Objective-based Management Culture

Managing an organization on the basis of this methodology empowers you to better deal with daily challenges.

The structure of this methodology is quite simple, as it can be seen below:

1. Define targets by area or department
2. Establish feasible and realistic objectives
3. Specify key indicators to transparently see the evolution of the company’s management
4. Measure results by comparing them against acceptance patterns
5. Make adjustments if necessary

A simple and transparent management follow-up contributes to:

• A better work environment, since it enlarges freedom of action
• A better context to delegate tasks and activities
• Identify the processes requiring attention
• Identify the human resources in need of help
• Detect the employees who stand out due to their performance
• Determine a realistic reward and incentive system